Buying the pieces of a design
When a payment is refused
Why a payment can be refused and what to do next. Whenever a payment is refused, nothing is charged.
Who it is for
Customers paying in the cart.
Before you start
- A refused payment message under the item in the cart.
Price or exchange rate changed
If a material price or the exchange rate changed while the page was open, the payment is refused even when the new amount is lower. The amounts on the page are then current: check them and pay again.
Exchange rates unavailable
When current exchange rates are not available, payments that need converting are paused and the page says so. Try again later. Designing and redeeming cards still work.
Balance too low
The order is paid from one balance. Redeem a recharge card in My wallet, or choose the other currency under “Pay with”.
Something in the design must change
A size cannot be bought now (for example “Out of stock”), or a position is still “To choose”: the whole design waits until every size can be bought. You can request a restock email from the design, or in your own design replace those pieces and add the design again.
One of your own beads is no longer available, or does not match its warehouse record: open the design, choose that bead again from My beads, then add the design again.
A public design changed or stopped being shared since you opened it: check the current version and buy again.
Shipping details
Complete the recipient fields and choose a listed country.
What you will see
- The message stays with the item it answers, and amounts on the page are refreshed where needed.
- No order and no wallet change for a refused payment.
Limits
- A payment never charges an amount other than the one shown on the page: if the amount changed, even to a lower one, the payment is refused and the current amount is shown, so you can check it and pay again.