Bead processing and your own beads
Follow a processing order
See the status of a processing order, the beads recorded for it and when they become yours to use.
Who it is for
Customers with a paid processing order.
Before you start
- A paid processing order, signed in.
Statuses
“Waiting for processing” after payment; “Processing” once the shop starts; “Shortfall being made up” when the promised weight or conditions are not met yet; “Completed”; or “Cancelled”.
See the beads
- Open Account, then “My processing orders”.
- Open an order to see the recorded weight against the promised weight, and each bead with its photo (or “Photo pending”), stone, size and weight. Beads added by the shop to reach the promise are marked as top-up.
- Under “Terms as bought” you find what you paid for, unchanged.
When beads can be used
Recorded beads are not usable until the whole order is completed: the promised weight is reached, at least one bead is your diameter, and every bead has its own photo and a confirmed stone. Then they are “Ready to use” in your warehouse and in My beads in the designer.
What you will see
- The status and weight progress on the order page.
- Completed beads listed as “Ready to use” in My beads warehouse.
Limits
- Only the shop can cancel a processing order, and only while it is waiting for processing; the full amount then returns to the same balance. Once processing has started there is no refund.