Help centre
Short guides to designing, sharing, buying and bead processing on this site. Each says who it is for, what you need first, the steps, what you will see and its limits.
Designing a bracelet
- Start a design and arrange its pieces
Create a design, add beads, spacers and charms from the material library, select, move, replace and remove pieces, and undo or redo changes.
- Repeat a group of pieces
Copy a run of consecutive pieces several times in a row, as one undo step.
- Wrist size, allowance and the size estimate
Set your wrist size and fit allowance and read the estimated size of the design.
- Export and import a design file
Keep your own copy of a design as a file, or bring a design file into this browser as a new design.
Saving, sharing and public designs
- Where your designs are kept, and unsaved changes
Designs are kept only in this browser, saved as you edit. What the saved state means, what to do when saving fails, leaving with unsaved changes and designs open in two tabs.
- Share a design (sync) and stop sharing
Turning sharing on makes a design public on this site at once and keeps later edits uploaded; turning it off removes the public copy and keeps your design in this browser.
- Copy a public design and edit it
Public designs are view only. “Copy and edit” makes an independent design of your own in this browser; the author’s own beads are replaced by type.
- Favorite public designs
Mark public designs to find them again later from any device where you sign in.
- Follow a design piece by piece
String a design yourself while the page shows one piece at a time in order.
Buying the pieces of a design
- Buy the pieces of a design
A design is the only way to buy materials: add the whole design to the cart, then pay for it as one order with one shipping fee.
- Currencies, balances and recharge cards
Choose USD or BRL for prices and payment, see your balances and add money by redeeming a recharge card.
- Shipping countries and fees
Where orders can be shipped and how the shipping fee is charged.
- When a payment is refused
Why a payment can be refused and what to do next. Whenever a payment is refused, nothing is charged.
Bead processing and your own beads
- Order round beads cut from a rough stone
Choose a rough stone specification, a bead diameter and how many rough stones, then pay for it in the cart. The promise is a total weight of finished beads, not a number of beads.
- Follow a processing order
See the status of a processing order, the beads recorded for it and when they become yours to use.
- Your bead warehouse and shipping your beads
Your warehouse lists the real beads cut from your own rough stones. Ship some of them on their own, or use them in a design.
- Use your own beads in a design
Place real beads from your warehouse in a design. They are not charged again and ship together with the design’s new materials.